We provide a safe learning environment where students are able to participate, engage, and learn. This means students are expected to show respectful behavior to other students and instructors and complete homework consistently. Because of our low instructor-to-student ratio, if a student is being disruptive, it hampers not only the student but other students' learning experience as well. If a student shows poor work habits by not participating during in-class activities or failure to complete homework, we will give them a warning. If the behavior is consistent we will communicate with the parent to discuss the best course of action.
Our attendance policy is to alert us 24 hours prior to the session date and time or the session will be charged in their billing cycle. With a 24 hour notice of absence, we offer only one makeup session once a month. If a student is going to be late, please notify us.
The billing cycle starts at the time of payment and will be recurring monthly. Within that month, you will have the appropriate number of sessions specific to the program. We accept payment via credit card, Venmo, Zelle, cash, or check. For vacations, please let us know 1 week prior. We allow a total of two months (the appropriate amount of sessions in a month) "hold" period but cannot be used consecutively. The sessions that the students missed will be credited to the next month's billing cycle.
If cancelling a program during the month, students will have the sessions available until the end of the billing cycle. Please let us know 1 week before the next billing cycle to avoid charges. There are no refunds.